Chicken Coop Refund Policy & Exchanges

No refunds

The Customer will be assumed to have accepted the Goods unconditionally. Each chicken coop/custom animal enclosure built is specific to that customer. Goods are not eligible for a refund due to the nature of the product. Southern Pines Outfitters LLC will do our best to ensure the product is up to our standard and will decide if the item described as defective will be fixed by us at zero cost or a service fee. We want to ensure our customers are satisfied but it is our digression on what we will be willing to replace or fix on any chicken coop we build. The only time will will process a refund is if a customer wants to take away from their coop and make is smaller or modify it. 

Add-Ons and Accessories 

If an accessories is faulty or not working we will replace or exchange based off of our discretion on what the customer tells us. We usually include most of the add ons with the coop and customers sign a contract stating that once we leave the coop with them, we have no other responsibility for it. BUT we will use our discretion to ensure you have a great customer experience and may replace the item in full or fix it for the customer.